Print return form and include it with your return.
Once you’ve ordered from www.royalbabycollection.com, you accept our policies.
RETURN POLICY
Once you’ve ordered from https://www.royalbabycollection.com/, you accept our policies.
-Customer must contact Royalbabycollection.com within 7 days after receiving a product to obtain return process by sending above return form, or by email sales@royalbabycollection.com. Any return request after 7 days will not be processed.
-Merchandise must be returned within 28 days of receipt of goods for a full refund of the purchase price less a 20% restocking fee for each item shipped plus our actual shipping costs which include the freight to and from the customer.
Our “actual shipping costs” are not the $4.95 charge for orders under $48. If you wish to return please fill out above form.
-Merchandise must be new (never been used) and in its original carton with all the packing materials, and cards. We will not accept dirty, washed or used products.
-Please enclose your order/invoice number and/or a copy of your e-mail confirmation with your return along with a memo explaining the reason for return.
-All refunds & exchanges are subject to the final approval of our quality control division.
-For those customers planning on forwarding their orders internationally please remember that Royal Baby Collection cannot be held responsible or accountable for items once they are shipped overseas after they reach their forwarding destination in the US.
PRE-ORDER, BACK-ORDER, OUT OF STOCK
Pre – order
Encourages buyers to reserve a product at the store prior to its release. Pre-orders are for novelty products.
In most cases release date stays in the item description or after you will add the product to the cart.
Release dates are estimates dates.
Back-order
Back-order it meant that the product has been ordered, but not sent to the customer because it is not yet available.
In most cases the shipping date stays in the item description or after you will add the product to the cart. Shipping dates are estimated dates.
In both cases, the customer can cancel the pending order at any time before the product arrives at the shipping department and is in process for shipping.
Out of stock
Product is not available for purchase, and there is no estimated date when it will be available for purchase.
Return Shipping Costs
-Royal Baby Collection does not assume return shipping costs. Customers will be responsible for all return shipping costs.
-Customers may request a prepaid shipping label. The costs associated with the label will be deducted from the refund amount once the item has been received.
-Please send your prepaid label requests to returns@royalbabycollection.com, be sure to include your order number as well as the reason for your return. Our returns department will process your request and will reply within 2 business days with the shipping costs.
-Customers may ship back returns with their own shipping methods however for your protection, we recommend using United Parcel Service (UPS), FEDEX, or insured parcel post for return shipments. Additionally, we recommend that customers who decide to make a return on their own request a tracking number from the shipper for their records.
-If a package is refused, there will be a $10.00 refusal fee, 10% restocking fee plus our actual shipping costs which include the freight to and from the customer. Our “actual shipping costs” are not the $4.95 charge for orders under $48.
Time Needed for Credit and Return:
Please allow approximately 10 business days to process your return or exchange. Refunds will only be applied to the credit card used to make your purchase
All items must be returned to:
ROYAL Enterprises Group LLC
360 Via Las Brisas #140
Newbury Park
CA 91320
If you have any other questions about return & refund, please feel free to email us at sales@royalbabycollection.com.
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